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Rossen Reports: Does complaining really get you refunds? Here바카라 게임 웹사이트™s the answer

Rossen Reports: Does complaining really get you refunds? Here바카라 게임 웹사이트™s the answer
Yeah. New numbers are in from the National Customer Rage survey. I love that thing showing 74% of us 74% experienced the product or *** service problem in the last year. That is up from 66% in 2020. That was the last time they did the study. So what did you say were two of the biggest problems, the price too excessive and the product of the service just plain bad. And what do we want in return? People were allowed to check off *** few different things. 36% say they want their money back. Seems to me 36% 27% want the product fixed. 25% want an explanation for the problem and 24% just want an apology. The good news more of us are getting something back for complaining. 52% say they got something back, which is up from 42% in 2020. And what are we most likely to get back? Money and an apology? I like the money part. More of the study on my website Rosson reports dot com. Complain away back to you.
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Rossen Reports: Does complaining really get you refunds? Here바카라 게임 웹사이트™s the answer
We바카라 게임 웹사이트™re getting more upset with customer service, and a new survey is showing it. The National Customer Rage Survey from Customer Care Measurement & Consulting says 74% of us experienced a product or service problem in the last year. That's up from 66% in 2020, which was the last time the study was done. What were the problems? Most people said they were overcharged or the price of something was excessive, while another large number of people claimed the product or service was just plain bad. Computers/internet and automobiles were the two categories with the greatest concentration of complaints. Fifty-six percent of customers felt that the problem wasted their time (an average of one to two days of lost time), 43% cited a loss of money (an average loss of $1,261), and 31% suffered emotional distress.Thanks to the digital world we're in, complaining is becoming even easier, too. Emails, chat boxes and social media have even taken the place of the telephone as the primary complaint channel at 50%, increasing from a mere 5% in 2013. The study says complainants are also doubling down on social media shaming about their problems. In addition to complaining directly to the company, 32% of complainants posted information about their most serious problem on social media sites 바카라 게임 웹사이트“ more than double those who posted in 2020.What do we want in return? People were allowed to check off a few things: 36% say they want their money back, while 27% want the product fixed. Another 25% want an explanation for the problem, too, and 24% want an apology.The good news is that more of us are getting something for complaining; 52% say they got something back, which is up from 42% in 2020. What are we most likely to get back? Money and an apology. What are we least likely to get? An answer in everyday language that isn바카라 게임 웹사이트™t a scripted response.

We바카라 게임 웹사이트™re getting more upset with customer service, and a new survey is showing it.

The National Customer Rage Survey from says 74% of us experienced a product or service problem in the last year. That's up from 66% in 2020, which was the last time the study was done.

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What were the problems? Most people said they were overcharged or the price of something was excessive, while another large number of people claimed the product or service was just plain bad.

Computers/internet and automobiles were the two categories with the greatest concentration of complaints. Fifty-six percent of customers felt that the problem wasted their time (an average of one to two days of lost time), 43% cited a loss of money (an average loss of $1,261), and 31% suffered emotional distress.

Thanks to the digital world we're in, complaining is becoming even easier, too. Emails, chat boxes and social media have even taken the place of the telephone as the primary complaint channel at 50%, increasing from a mere 5% in 2013.

The study says complainants are also doubling down on social media shaming about their problems. In addition to complaining directly to the company, 32% of complainants posted information about their most serious problem on social media sites 바카라 게임 웹사이트“ more than double those who posted in 2020.

What do we want in return? People were allowed to check off a few things: 36% say they want their money back, while 27% want the product fixed. Another 25% want an explanation for the problem, too, and 24% want an apology.

The good news is that more of us are getting something for complaining; 52% say they got something back, which is up from 42% in 2020.

What are we most likely to get back? Money and an apology. What are we least likely to get? An answer in everyday language that isn바카라 게임 웹사이트™t a scripted response.